About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

Join our small but high-impact Email Portfolio team, responsible for a significant share of company revenue. This team owns and grows our Microsoft 365 and Hosted Exchange businesses, along with critical revenue-enhancing add-ons in security, backup, and compliance.

We’re looking for a proactive and execution-focused Product Owner / Delivery Manager with strong Product Management instincts. This hybrid role is approximately 70% product ownership and delivery, 30% product management. You will manage roadmap delivery across key initiatives while also owning a subset of established products end-to-end. Your work will directly drive product outcomes, execution clarity, and organizational alignment.

Key Responsibilities

Product Ownership & Delivery Execution (70%) – Portfolio-Wide Impact

• Prioritize and manage the product backlog for development teams
• Define and break down product Epics into User Stories, including acceptance criteria and additional requirements
• Create and elaborate user stories for the development team
• Lead sprint planning, backlog grooming, and quarterly roadmap alignment using Jira
• Facilitate Agile ceremonies and enforce process discipline across cross-functional teams
• Coordinate with Product Managers, Engineering, QA, and Operations to drive delivery of roadmap initiatives
• Support project resourcing and tradeoff decisions to ensure successful delivery
• Track progress, resolve blockers, and ensure deadlines are met across multiple workstreams
• Provide clear, timely updates to stakeholders on delivery status and risks
• Track and report progress toward quarterly planning commitments

Product Management (30%) – Strategic Ownership for Established Products

• Own the roadmap, backlog, and lifecycle of assigned products (e.g., Hosted Exchange, Outlook Backup, Archiving)
• Translate customer, business, and stakeholder needs into actionable product requirements and product strategy that aligns with company and portfolio objectives
• Collaborate with Product Managers on complex initiatives and assist with tasks such as data analysis, market research, or customer insights to support decision-making
• Incorporate customer feedback, usage data, and market trends into product enhancements
• Harness data to drive smart decisions using insights from Power BI, Excel, and internal analytics tools to inform prioritization, quantify trade-offs, and align decisions with business value, technical feasibility, and customer impact.
  
• Continuously monitor product performance to drive iterative improvements and lead end-of-life planning for legacy features as needed
• Engage directly with Engineering, Support, Operations, and external vendors to identify and resolve product issues

Requirements

• 5+ years in a Product Owner, Delivery Manager, Product Manager or hybrid Product/Project role
• Demonstrated ability to drive product delivery while contributing to product definition and lifecycle
• Strong foundation in Agile frameworks and Jira-based backlog management
• Experience working with cross-functional teams, especially in SaaS or IT services
• Clear and concise communicator, able to influence and align stakeholders at all levels
• Experience with: Jira, Power BI, Excel, Figma, and Miro
• Familiarity with email infrastructure, Microsoft 365, or hosted service products is a plus
• English: Upper-Intermediate or higher
• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field—or equivalent practical experience
• Certifications in Project Management and/or Agile methodologies (e.g., PMP, CAPM, CSM, PSM, SAFe) are a plus, but not required.
  
• Familiarity with SQL is a plus, but not required