CAREERS AT INTERMEDIA

Culture at Intermedia is built on teamwork and transparency.
We hold each other accountable and always have each other’s back!

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Thank you for exploring job opportunities at Intermedia. We are very excited to hear from you!


Our candidates are very important to us. If you are looking for a company where your voice is heard, where you
can make a difference and you love to work in teams to create success together, then you are at the right place.
We hope you become part of the Intermedia family!

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applying. Make sure you attach your resume with your contact information. Our talent acquisition team will
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Summer 2024 - Technical Writer Intern

Come Join Intermedia’s Cloud Academy Summer Internship Program!

Are you looking for a summer internship with a company where you can genuinely learn and grow? Where you can DO MEANINGFUL WORK and GAIN THE REAL-WORLD SKILLS that can help you START YOUR CAREER? At Intermedia, we believe in a CULTURE OF GROWTH, MENTORSHIP AND COLLABORATION within our Cloud Academy Internship Program and strive to bring on the best and brightest talent from a variety of colleges, universities and educational programs. The Cloud Academy Program is also a great way to transition into full-time roles within the organization.

We are currently seeking students for our 2024 Cloud Academy Summer Internship Program! 30% of our interns are hired into full-time positions with Intermedia. If you are a graduating student, this is a fantastic opportunity to find your path forward!

From day one, you will be working alongside other talented interns, you’ll partner with peers and work closely with leaders as you grow in your role. You’ll have the opportunity to dive deep into a variety of different projects and gain exposure to the innerworkings of the business. We also offer robust sessions with cross functional leaders, HR and Marketing designed to help you grow your personal branding, create an elevator pitch and even design your resume. Our interns get to know all levels within Intermedia and even interact with our down to earth and supportive senior leadership team!

About Us:

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

About the Role:

Our Cloud Academy Summer Internship is a 10-week program that runs from June 2024 – August 2024 and is full-time (40 hours/week).

As a Technical Writer Intern, you will work closely with our knowledge management, product development, and engineering teams to create clear and concise technical documentation. This internship offers a hands-on experience in translating complex technical information into user-friendly documentation that adds value to our products.

Responsibilities:

  • Collaborate with subject matter experts to gather information and understand technical concepts.
  • Create and update knowledge articles, user manuals, technical guides, and other documentation.
  • Ensure documentation complies with Intermedia standards and follows the company's style guide.
  • Conduct reviews and edits for existing documentation to improve clarity and accuracy.
  • Review customer feedback from Intermedia Digital Assist and update/reformat the articles to improve bot response accuracy.
  • Work closely with cross-functional teams to gather feedback and refine documentation.
  • Assist in maintaining a centralized documentation repository and version control.

Qualifications:

  • Currently pursuing a degree in Technical Writing, English, Communication, or a related field.
  • Strong written and verbal communication skills.
  • Detail-oriented with a passion for clarity and simplicity in technical communication.
  • Proficiency in Microsoft Office and familiarity with documentation tools.
  • Experience with SnagIt or any image editing software.
  • Ability to quickly grasp complex technical concepts and translate them into user-friendly content.
  • HTML and CSS knowledge is a plus.
  • Basic understanding of software development processes and terminology is a plus.

 

 
 
 
 
 
 
 
 

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