About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the role

As a Quality Assurance Manager, you will lead a team responsible for the quality assurance and delivery of Intermedia's Unified Communications products, including VoIP-based phone services, SIP trunking, virtual auto attendants, call queuing, voice and fax mail, conferencing, and more. As the HPBX QA Manager, you will oversee all Hosted PBX team QA operations, manage personnel, delegate tasks, and execute various test strategies to ensure the integrity and functionality of all software iterations before deployment into production environments.

Responsibilities

• Take ownership of critical decision-making for the Hosted PBX QA organization.
• Collaborate with Development, Engineering, and Product groups to define and understand the Voice HPBX team's quality assurance needs.
• Research, document, and share technical details and processes with cross-functional teams worldwide.
• Manage the day-to-day operations of HPBX QA personnel.
• Analyze product designs and requirements specifications and translate them into a detailed, methodical test strategy.
• Mentor teammates on HPBX fundamentals and other areas of Voice expertise.
• Design and develop QA test automation/frameworks using Java, Cucumber, and Selenium.
• Implement and operate tools used to build, deploy, and release Intermedia's Voice software.
• Utilize black/white/gray-box techniques to ensure the quality and functionality of Voice systems and software.
• Install, configure, and debug software in a Linux environment.
• Document, report, and track software lifecycle events using Atlassian's Jira software.

Required Skills

• Minimum of 5 years of experience in Quality Assurance in a complex SW development environment.
• Minimum of 3 years of experience in a QA leadership position.
• Experience working on projects using Agile methodology.
• Extensive understanding of source control management, build processes, test environments, bug life cycle, and frequent code release deployment QA support activities.
• Demonstrated proficiency with SQL and relational databases.
• Experience programming and/or testing real-time applications using Java and C++.
• Excellent communication, collaboration, reporting, analytical, and problem-solving skills.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Desired Skills & Experience

• Strong Telco/VoIP experience.
• Experience working on a DEV/OPS team and familiarity with the associated processes and tools.
• Familiarity with SIP protocol and related technologies.
• Experience with API testing and understanding of RESTful web services.
• Experience developing and maintaining robust QA test automation using tools such as Selenium, Cucumber, and JUnit.
• Proficiency in change management tools such as SVN, Jira, Ant, and Jenkins, and ability to use them to manage test cases and track defects.